We do not recommend grilling over open fire with MEATER Block.

With higher ambient temperature limits (550°C) MEATER Pro, MEATER Pro Duo and MEATER Pro XL can be used for grilling over open fire.

Orders placed on a business day (Monday-Friday) generally ship within 1-2 business days.

Orders processed on the weekend will ship on Monday or Tuesday, depending on our volume.

Business days do not include weekends or national holidays.

Transit times vary depending on location.

If a product purchased through our online store does not meet your expectations, you may contact us to facilitate a return for refund within 30 days of purchase. The date on your sales receipt is the date of purchase unless otherwise informed. You will be refunded by the same method in which you paid. After 30 days, please refer to our warranty policy for product and service issues.

Returned products must be new, unused, and contain all original packaging and accessories (including all product manuals/instructions). Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged.

Using WiFi Mode, your phone can be monitoring the cook within your whole WiFi network.

If you're logged into your MEATER Cloud account, you can monitor the cook ANYWHERE as long as your phone has an internet connection.

Guaranteed Low Price: When you purchase from meater.com, you can be confident that you're getting the best possible price. We often offer exclusive discounts and promotions that are only available to customers who buy directly from us.

Authentic Products: When you shop on meater.com, you can trust that you're receiving the genuine MEATER.

Fast Shipping: We understand the importance of receiving your order promptly. When you purchase directly from our website, you can take advantage of our expedited shipping options. We work tirelessly to ensure that your order is processed quickly and reaches your doorstep in the shortest possible time.

Dedicated Customer Support: Our commitment to customer satisfaction is unwavering. When you buy from us, you gain access to our dedicated customer support team. Whether you have questions about your order, need assistance with product information, or require help with returns and exchanges, our friendly and knowledgeable support staff is here to assist you every step of the way.